Copying insurance cards

March 30th, 2009 - Codapedia Editor
Categories:   Billing   Collections   Practice Management  
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Is your office copying insurance cards?  I have three words of advice:  Just stop it.

I am amazed at how often I see front desk staff doing this.  They ask for the card.  Get up from the desk. Walk to the copier. Hopefully, no one else is using it right then.  Copy the front.  Wait.  Take the copy and put it in the paper feeder.  Copy the back.  Walk back to their desk with the copy.  It is old technology and should be stopped immediately.

Instead, invest in a card scanner. This small device connects to the terminal/computer at the check in desk.  The clerk feeds the insurance card into the scanner, and it copies the front and the back, and attaches it as an image in the patient account.  If you don't have this technology, call your practice management system right away, and invest in it.

 

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