When RN's return phone calls to patients regarding medications, symptoms they are having and general questions, that would not normally warrant an office visit, can 98966-98968 be billed. If so, what kind of documentation is required? Do insurances accept these codes?
A qualified NPP is determined by your state guidelines. If a qualified NPP performs these services then you can report them to non-medicare payers but you will most likely not be reimbursed and the patient will be held responsible.