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Forum Discussion Areas > Ask Us a Question > What is the best way to document a NO-Charge on a Claim?
  What is the best way to document a NO-Charge on a Claim?
What is the best way to document a NO-Charge on a Claim?
Jul 19 2010, 11:51 AM
If a provider sees a patient and on the superbill/encounter form he/she writes "NO CHARGE"...what is the appropriate procedure for documentation on a claim? Do we enter an E & M cpt code and adjust off the balance to Prof Courtesy? Or do we enter E & M cpt code and zero out the fee? Any advise would be helpful!

Thank you.

I don't know if its the correct way to do it, but here's how I do it.
Jul 27 2010, 2:13 PM
I have entered a 'NO CHARGE' code into our software alongside all our other CPT codes. When a patient is seen and for whatever reason we decide to do a 'no charge', I just enter that encounter like I do for all the other normal charges. The 'NO CHARGE' code has a zero charge amount, so even though its entered, there is no dollar amount, nothing gets sent to insurance or to the patient, but I have a record the patient was seen for no charge on that day.

I also use 'no charge' in the diagnosis slot.

No Charge Documentation
Jul 29 2010, 12:42 PM
I have a no-charge CPT as well, which is a $0 charge - we also don't send anything to insurance or patient, but it is documented in our EMR/Practice Mgmt software that pt was seen and it is a no-charge visit. We still use diagnosis code for why pt was seen, we just don't charge for it.


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Journal of Medical Practice Management
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