refund

If patient has three insurance policys Medicare primary, Blue Cross and AARP, and all both secondarys paid. Who would be refunded? I have been told patient is refunded is that correct?
I would appreciate any information or who I would need to contact would be great.
Thanks.

Oy, what a dilemma!

Don't know the answer but ...did Medicare forward the claim automatically to both secondaries or did you manually do it? And why is the patient paying for two secondaries?

happens to us fairly often

We have drafted a letter for that occasion that states we are in receipt of multiple payments, are unable to determine who should be refunded, and will be happy to refund upon request. We attach all the EOBs and send it to all companies involved. We have had a surprisingly good response and have been able to clear up our overpayments with much less leg work than before.

refund

I usually note the patient account of the payments of the over payment with notation carrier may request refund..I do not initate a letter to any carrier because they always do their own claims query and always find that they made an over payment..so i will not issue a refund unless a letter is received requesting refund..an patient are due this over payment because the payment is issued from the carrier not the patient..